MonsterWin Casino - Player's withdrawal has been delayed.

I made an initial deposit at this casino and also accepted bonuses to play when I first signed up. Of course, I won big and kept playing until my bonuses were used up. I made three withdrawals, one on July 4, July 6 and July 7th, of 750.00 each, as that was the most I could do and have not received any of my money. I have been asking them constantly what was happening and always the same response. About a month after, I received notification of them wanting verification, which I have sent. The only problem is, they want my transaction history, which is too long to upload on their platform. Everytime I email them to tell them that I can't, I get the same generic answer from I'm sure a robot. This is getting nowhere and they need to pay out what they owe me. I play online casinos and I have never had to deal with this before.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MonsterWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino offer you any alternative ways for you to upload or share the documents required for verification?
• Could you please specify what format the document is that you are trying to upload, and whether there are any obstacles in reducing the file size?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Hello, as of yesterday, my verification is complete. I have sent them an email asking them when I will receive my withdrawals and they responded by saying that they are very busy and apologize for this issue and so on. I will include this last email, which I just received today. It's always the same response and I think after more than a month, they should definitely pay me what is owed to me which is 2250.00 CAN. Thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Peer,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas