MonsterWin Casino - Player’s account is under review.

Good afternoon

I would like your help, if possible, because for some time I have been using the casino mentioned above monsterwin, I have already made several successful withdrawals, and today when I tried to log in I was surprised by a message, that my account was under review and since then I have not been able to enter the account, I have an amount of approximately 19,000 between pending withdrawals and account balance and I wanted to receive my money, and I wanted your help in this situation, I thank you in advance for your support.

Dear Ildete,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Good morning friend, the games I played were in live casino and sports betting, about the verification I asked by e-mail to do the verification but they did not answer the e-mail, my winnings were not won with bonuses no

Hello Ildete,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Ildete,

We would like to express our gratitude for the bank details you had provided earlier. 

Regrettably, upon reviewing your request, we learned that a manual withdrawal via bank transfer is not possible at this time. 

As an alternative, the sole available option is cryptocurrency (BTC, LTC, DOGE, or USDC on ERC20). We would appreciate it if you could provide your cryptocurrency wallet address so that we may proceed with the manual withdrawal process.

We have dispatched an email requesting your cryptocurrency wallet details. We would greatly appreciate it if you could respond to that email at your earliest convenience.

We are patiently waiting for your details. 

Kind regards, 

Monsterwin team. 

Good morning thank you very much for helping me you are wonderful, true angels, I did receive this email and today I am sending my cryptocurrency wallet to the casino to make the payment, I hope everything goes well a big hug

Good morning my loves

I have already sent my cryptocurrency wallet, now we are just depending on them to process the payment of my balance.

Dear Ildete,

Thank you for your messages and patience. It appears your case is progressing favorably. I will keep this complaint active until confirmation of the funds' arrival is received.

Monsterwin team,

thank you for your message and help.

Good morning

Dear all

I have already sent my cryptocurrency wallet that you requested and so far you have not made any payment, I am still waiting

Thank you for the response, Ildete.

Dear MonsterWin Casino,

could you please advise if you have received the cryptocurrency wallet?

Is there a reason for additional delay, please?

Looking forward to your reply,

Katarina

Good morning

my angels, thanks to God and you everything went well I received today the payment in cryptocurrencies all the existing balance, passing here to thank you for your support, you are simply fantastic a strong hug

Dear Ildete,

We appreciate your confirmation regarding the receipt of your payment.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Our team extends its best wishes for your future endeavors.

Kind regards,

MonsterWin team.

Dear MonsterWin Casino,

thank you for your cooperation.

Dear Ildete,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru