MonsterWin Casino - Player faces withdrawal issue due to account exclusion.

I tried to close my account on May 25 2026. They did not close it right away they kept offering me bonuses i said please close my account but they didn't listen this went on and on with delays and emails and bonuses into my account until JUNE 2. then when i actually win $2000 and i try to withdraw they say "your account is excluded" even tho they never told me its excluded and kept sending me bonuses and offers and pleading with me not to go. This is unfair I want my $2000 i have all the emails i wrote to them.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MonsterWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue and your most recent requests sent to the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas