MonsterWin Casino - Player believes that their withdrawal has been delayed.

Hello, every time I try to make a withdrawal, it gets cancelled after 3 days. They tell me the bank has cancelled or rejected it, but my bank says I don't have any blocks on my account. I've already tried more than two withdrawal methods with two different banks.

I demand proof of attempted deposits at my bank, since, as they rightly say, they try but the bank rejects them.

It already happened to me a few months ago with €8,000 that I had invested and I lost it because they make you wait until you get tired of it, you keep playing and you spend it.

I look forward to your reply, thank you.

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Dear Eriicgrx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

These withdrawals have supposedly already been cancelled by the bank, and the bank has told me there is no block.

Now I have these, it will also tell me that the bank has denied them as always and I am using different banks and different methods.

What they want is for you to get tired and spend the money; these types of casinos use that method. It already happened to me with €8,000 in winnings, and I ended up spending it all because they kept saying that the bank wouldn't let me.

But there has to be some way to get them out, because they put them in right away, but getting them out takes forever.

I demand proof of the attempted deposit supposedly denied by my bank; you'll see they won't give it to me because it's a lie.

They don't even accept my "under review" claim; they tell me the bank is blocking the payment, which is completely false.

Dear Eriicgrx,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Eriicgrx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru