Monro Casino - Player's account has been closed.

Hi

I have a Resolved complaint on sister - STARDA Casino

I have an account on MONRO Casino blocked with the same reason as on STARDA Casino.

Decision of Casino

After a thorough internal review and detailed discussion of the case with our management team, we have decided to accept the documents provided by the player for the verification process.

As a result, the player’s account has now been successfully verified. Following this, the player’s winnings will be processed and paid accordingly in line with our standard procedures.

We appreciate your patience throughout this case and remain available should any further clarification be required from our side.

I would like to ask open my account on MONRO Casino.

Thank you

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for the verification of your account?
• Have any of your documents been reviewed and approved by the relevant department?
• Which of your documents are currently pending verification in your account?
• When was the last time the casino communicated with you about verifying your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika