MonkeyTilt Casino - Player’s account has been closed after winning.

Account blocked after winning - KYC completed but withdrawal still not paid 100.000

I registered on MonkeyTilt and made a deposit in ETH. After winning, I requested a withdrawal and was asked to complete KYC verification.

On 24th February 2026 I received a KYC request from MonkeyTilt asking for a government-issued photo ID and a selfie holding my ID. I submitted both documents the very next day on 25th February 2026.

Despite submitting everything requested immediately, the casino continued to delay. I followed up multiple times over the following weeks and each time I was told my KYC and withdrawal were "still being reviewed" with no timeframe given.

Now my account has been blocked entirely. I have received no explanation for the block and my withdrawal remains unpaid.

Timeline:

- 24 Feb: KYC documents requested

- 25 Feb: All documents submitted same day

- 26 Feb - 4 Mar: Multiple follow-ups, casino gave no updates

- Account subsequently blocked with no reason given

I have been fully cooperative and compliant throughout. I am requesting Casino Guru's assistance in getting my account unblocked and my withdrawal paid in full.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MonkeyTilt Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas