Monixbet Casino - Player's withdrawal issue remains unresolved.

Hi CasinoGuru,

I wanted to reach out for assistance regarding an issue I'm having with the casino MonixBet.

In summary:

1) The first BTC withdrawal for 500 EUR I ever requested from them back in September 2025 was processed on their end but never actually sent by them to my BTC address.

2) Several subsequent 500 EUR BTC withdrawals I made from them were also processed on their end and were successfully received by me.

3) I raised the issue of the 1 missing payout with them and they said because the payout was successfully processed on their end it meant they were not responsible for the missing transaction.

4) They provided a TXID to check the blockchain and it had no instance of the transaction I requested and all transactions on said TXID were for different amounts to other wallets that were not mine.

5) I eventually got in touch with a manager from the support team back in January who said they would investigate further but they have since stopped replying to any follow up emails.

6) I've reached out multiple times to customer support to re-escalate the issue but all they respond with is to wait for the reply email from the manager.

I would like to believe that MonixBet is operating in good faith and that up to this point they simply just haven't had the correct person with the necessary skill set review my case and make the appropriate compensation back to me. 

I would ask if this can be forwarded to their representative so that it can be escalated to the right member of their team for a resolution.

Regards,

Andrew

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Dear CanadaBettor,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask a few questions so I can fully understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm whether you have successfully completed the KYC verification?
• Have you contacted your payment processor regarding this issue?

I hope we will be able to help you resolve this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra