MoneyBet Casino - Player’s withdrawal is delayed due to KYC.

I am from russia, I want to withdraw money, I played more than 3 months here, I tried many games, and now they assigned me a kyc check, I sent them the documents: 1. passport 2. bank statement . 3. deposit confirmation. they don't want to give me the money, they wrote me on the mail that they will consult with the licensing authority of curacao. what's wrong with them? i spent so much time on them.

Dear unukogijecu256,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1.  I tried a lot of things in 3 months of playing on the site, you can not remember everything
2. I did not get a response, they complained about me to the curacao authority
3. I played without a bonus

Thank you very much for your reply, unukogijecu256. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Could you please clarify if you currently have access to your casino account?

yes, they returned my last deposit to me, I lost it in slots, but they didn’t return the deposit of 58 dollars.

unukogijecu256, I understand your frustration regarding this situation, but after thorough discussion with our team and considering your previous complaints, we decided we will not proceed with further investigation. Perhaps you could try contacting the licensing authority, as they have more tools and options to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion.

Best regards,

Kristina

Casino.Guru