Monaco Jack Casino - Player's account validation is delayed.

Good morning ,

I deposited several times at my casino, I managed to make some winnings but the casino did not validate my account, I received several emails telling me that my account was validated, but the withdrawal and block box

They tell me that an upcoming update will be carried out, I have never seen a casino which has a gaming license which faces hassle with the player for account validation, which is worrying

and that any player playing with them does not validate the account, which is really not very logical to intervene because in the end this kind of practice certainly replays the player's winnings the casino holds a license ajouan

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Monaco Jack Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that despite your account being verified, you cannot request a withdrawal?
• Could you please share a screenshot of what it looks like when you attempt to withdraw winnings?
• Could you please specify how much you are attempting to withdraw from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• You can share screenshots here, or submit the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Hello, monacojack has finally validated my account, so you can close it and mark it as resolved. Best regards, and thank you again for the help you give us and the support. See you soon.

Dear Alexandre66,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru