The player from India claimed that the casino initially stated a minimum withdrawal of 200 MVR but later changed it to 4000 MVR after he won, resulting in the rejection of his withdrawal. The Complaints Team attempted to gather more information and extended the response time for the player. However, due to a lack of response from the player, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.
MolCasino - Player’s withdrawal has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: 400 RM
MolCasino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Froud casino , first say minimum withdrawal 200 mvr , after my win he say minimum withdrawal 4000mvr and reject my withdrawal
I think this is big scam user
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7 months ago
Dear Vicky67ka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MolCasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- Have you passed account verification in the casino?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the cashout to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Dear Vicky67ka,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
