mitobet Casino - Player's withdrawal is delayed.

I am filing a complaint regarding a delayed withdrawal that has now been pending for over 14 days.

On March 10th, 2026, I submitted a withdrawal request of 250 USDT. The request has been marked as "In Progress" ever since and has not been completed.

Important details:

- A previous withdrawal in USDC was canceled by the casino on March 8th.

- The balance was converted to USDT by the casino, and a new withdrawal was created by them.

- Since then, the withdrawal has been stuck with no updates.

- I have repeatedly asked for a transaction hash (TXID), but it has never been provided.

- Support has given multiple conflicting and false promises such as "today" and "this week," none of which were fulfilled.

At this point:

- No transaction has been sent (no TXID exists)

- The withdrawal cannot be canceled

- Funds are effectively locked

I have fully cooperated and waited patiently for more than two weeks, but the casino continues to delay without providing any verifiable proof.

I am requesting:

1. Immediate processing of my withdrawal, OR

2. Cancellation of the withdrawal and return of funds to my balance

I have full screenshots of all conversations and status updates confirming the delay and misleading information.

This situation appears to be an intentional delay of payment.

I kindly ask CasinoGuru to assist in resolving this issue.

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Dear yatsik13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No. I haven't had any successful withdrawals before.

Yes, I have successfully passed KYC verification.

I have never taken any bonuses.

The issue has been resolved and I have received my withdrawal.

However, the process took 16 days, and during this time I received multiple conflicting responses and no transaction proof (TXID) was provided.

While I appreciate that the payment was eventually completed, the experience was not satisfactory.

I hope the casino improves its withdrawal process in the future.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear yatsik13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila