Millioner Casino - Player demands full refund after account closure.

Account Email: parazits1@inbox.lv

I am filing this complaint against Millioner Casino for a severe breach of self-exclusion protocols and predatory marketing practices.On May 26, 2026, I explicitly informed the casino via email that I have a severe gambling addiction and requested a permanent self-exclusion block. That same evening, an agent named Amelio formally confirmed the permanent closure, stating: "We confirm that your account has been closed as requested."Despite this binding agreement, the casino completely failed its duty of care. Starting June 5, 2026, they began aggressively flooding my inbox with promotional marketing bonuses. Furthermore, they fully reopened my account on their duplicate mirror site (millioner2.com).Because they enticed me back and left the doors wide open, I suffered a relapse and deposited a total of €1,108.00 in direct out-of-pocket cash deposits between June 11 and June 14, 2026.When I confronted their support team, they initially hid behind generic terms. When I pushed further (Ticket reference: [V23WPD-N2274]), their Complaints department offered me a partial €500 "goodwill" refund, which is an implicit admission of their failure. I rejected this partial settlement and demanded my full €1,108.00 back. They have now stopped replying to my emails.I am asking Casino Guru to mediate and force Millioner Casino to return the full €1,108.00 in cash deposits accepted after my official self-exclusion.

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Dear Elvyzz420,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

To better understand the situation, please answer the following questions.

• After accessing the casino's mirror site on June 11, were you able to log into the same account, or did you create a new account?
• Please forward the account closure request that you made on May 26, 2026.
• Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean