Miki Casino - Player's account has been closed after rebranding.

LiliBet Casino JP has been relaunched as Miki Japan

https://miki.com/ja

To log in, you are instructed to access Miki Japan using the same email address and password you used for Lilibet.

I can't log in.

I guess they blocked me because I complained about Lilibet to casino.guru.

At Lilibet, I had bet 48,000 on a boxing match in September, so my account and cash balance should have been transferred to Miki Japan.

Even if they change the name to Miki Japan, they will probably commit fraud again.

This is unacceptable. I demand a full refund of the remaining balance of 48,000 yen.

LiliBet unresolved complaints are available at the following URL:

https://jp.casino.guru/lilibet-casino-jp-%e3%83%95%e3%82%9a%e3%83%ac%e3%82%a4%e3%83%a4%e3%83%bc%e3%81%ae%e6%92%a4%e9%80%80%e3%81%8b%e3%82%99%e9%81%85%e3%82%8c%e3%81%a6%e3%81%84%e3%81%be%e3%81%99%e3%80%82

https://jp.casino.guru/lilibet-casino-jp-%e3%83%95%e3%82%9a%e3%83%ac%e3%82%a4%e3%83%a4%e3%83%bc%e3%81%ae%e6%92%a4%e9%80%80%e3%81%8b%e3%82%99%e9%81%85%e3%82%8c%e3%81%a6%e3%81%84%e3%81%be%e3%81%99%e3%80%82

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Miki Casino JP. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you confirm if you have received any error messages when attempting to log in to Miki?
• Have you tried resetting your password, and if so, did you encounter any issues during that process?
• Have you contacted casino support to get help with your issue?
• Are there any other details about your previous account at Lilibet that you think might be relevant?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear blackdog,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru