The player from Germany requested permanent deletion of his account, but his request was denied despite multiple inquiries to support without receiving a response. He sought clarification and action regarding his request. The issue was resolved as the player's account was successfully blocked after two weeks of communication, following his confirmation of the account closure.
Midarion Casino - Player's account deletion request is denied.
Resolved
Our verdict
Case closed
Amount: ??
Midarion Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
12 months ago
Translation
And again I unfortunately have to turn to the Casino Guru team.
Unfortunately, my request to permanently delete my player account has been denied.
I have already reported my issue to support several times, but to no avail.
I don't get an answer by email.
Inquiry number (27115795).
I would like my player account and my personal data to be permanently blocked and deleted (without reopening) at Midasluck1.
I have already expressed the reason to Midasluck several times.
I hope for a quick clarification.
Automatic translation:
Public
Public
12 months ago
Dear MPMP93,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Public
Public
11 months ago
TranslationAfter two weeks, I finally received confirmation. My account has finally been blocked.
Probably under pressure.
I will definitely not recommend this casino.
Automatic translation:
Public
Public
11 months ago
Dear MPMP93,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
