The player from Mexico has a pending withdrawal request of $530,650 submitted on March 9, 2026, having met all verification requirements and provided necessary documentation. After more than 10 business days, the status remains 'pending,' and she seeks a formal review and a clear explanation for the delay.
Mexplay Casino - Player’s withdrawal request is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 23m 15s
Mexplay Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
18 hours ago
Translation
I have a pending withdrawal request for $530,650, submitted on March 9, 2026 at Mexplay.
I met all the requirements, including identity and bank verification, and provided all the requested documentation. I also verified the validity of my gaming results directly with the game provider (PG Soft).
However, after more than 10 business days, my withdrawal still appears as "pending" and the casino continues to provide repetitive responses without a clear explanation or an estimated resolution time.
My account remains active, my balance has already been deducted and the funds are being processed for withdrawal, but I have not yet received my payment.
I request a formal review of my case and an immediate resolution of my withdrawal or a clear explanation regarding the delay.
Automatic translation:
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear blancaa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Can you confirm if all the requested documentation was submitted successfully to the casino?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
