Mexplay Casino - Player’s winnings haven’t been received yet.

I have requested my withdrawal on jan 29 and the casino has a 24-72hr withdrawal policy. Its been over 120hrs, my account is already KYC verified the amount is under the max limit and on chat support they continue to automatically respond that my transaction is still being reviewed without further explanations or due dates.

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Dear Johnnycash123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center