The player from Russia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The complaint was marked as resolved by the player, and we confirmed that the issue had been addressed satisfactorily. The case was closed with no further action required.
Merlin Casino - Withdrawal of player's winnings has been delayed.
Resolved
Our verdict
Case closed
Amount: 25,000 руб
Merlin Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 week ago
Dear daniel909.dano,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Public
Public
1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear daniel909.dano,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
