MelBet Casino NG - Player claims that payment has been delayed.

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Dear Vanndeth,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Correction: The exact disputed amount is $4,220.77, as shown in my transaction history. I made a slight typo when filling out the initial form.

Also, I am a player from Cambodia, not Georgia.

Dear Vanndeth,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Karla,

Thank you for following up. Unfortunately, the situation has worsened. My withdrawal for the remaining $2,720.77 has NOT been received, and I have discovered evidence of systemic obstruction:

1. Deceptive 'Technical Issues': Melbet claims bank transfer is unavailable due to technical problems. However, my account shows that ABA and ACLEDA banks are fully active for DEPOSITS but have been manually hidden from the WITHDRAWAL page.

2. Manual Rejections: My transaction logs consistently show withdrawals being 'Declined by operator' within minutes. When questioned, support gave a technically non-sensical answer that 'Operator' refers to an automated system.

3. Forced Deposits: In a recent Live Chat, the agent confirmed that to use any new withdrawal method, I must deposit more funds and place more bets (Wagering). I view this as a predatory tactic to delay payment and risk my remaining balance.

4. Regulatory Complaint: Given the lack of cooperation, I have also filed a formal complaint with the Curaçao Gaming Authority (CGA).

I am attaching screenshots of the deposit/withdrawal discrepancy and the 'Operator' decline logs. I appreciate your intervention to help me recover my funds.

I want to highlight that this dispute began with a total of $4,220.77. Only after I started filing complaints with external organizations did Melbet release $1,500 (processed as three separate $500 withdrawals). However, as soon as that was done, they immediately resumed blocking the remaining $2,720.77, proving that they are only cooperating under pressure and that their 'technical issues' are selective and manual.

Best regards,

Vanndeth

Karla, the casino is currently ignoring my complaint on AskGamblers as well. Since they are actively accepting deposits via the same methods they block for withdrawals, this is a breach of their own Terms of Service regarding fair payment processing. Can we set a timer for their formal response?

Dear Karla,

I am providing a critical technical update. Following Melbet’s advice to 'keep trying,' I have documented that their system is systematically programmed to prevent my withdrawals, regardless of the amount.

1. System Auto-Rejections: I attempted to withdraw $150 (the new limit set on my account), but the requests are now being Auto-Rejected by the system immediately. This is no longer just a manual 'Operator Decline'; it is a programmed block on my account.

2. The 'Method' Trap: While ABA Bank appears as an option, the system triggers a false error claiming I must use the 'same method used for deposit.' I have already proven that ABA was my original deposit method.

3. Intentional Throttling: Melbet has manually capped my withdrawal limit to $150 per transaction. For my $2,720.77 balance, this would require 19 successful transactions, yet the system is programmed to reject even one.

4. Deceptive Tactics: Melbet is telling this forum that the system is 'working for me,' while behind the scenes, they have implemented technical blocks (Auto-rejections and false method errors) to ensure no money leaves my account.

My Demand: I request Karla and AskGamblers to look past Melbet's generic responses. This is a clear case of Account Flagging. I demand a manual override or a direct bank transfer to settle my full balance of $2,720.77 immediately.

Dear Karla,

I have received a formal email from Melbet Support (Eva) which confirms their Predatory and Unfair Practices. I am attaching the screenshot as definitive proof.

In their email, Melbet officially demands that I:

1. Deposit more money using a different system.

2. Place new bets with odds of 1.1 using that new deposit.

3. Contact security to 'verify' a method that I should already have access to.

This is a clear violation of consumer rights. I have already wagered my original funds, and the $2,720.77 is my legitimate profit. Forcing a player to deposit and bet MORE just to withdraw existing funds is a classic 'Stalling and Trapping' tactic used by rogue casinos.

Furthermore, they claim the system is 'automated,' yet they are manually imposing these new deposit/betting requirements on my account.

I request that Casino Guru Blacklist this operator if they do not immediately release my funds without requiring further deposits or wagering. I will NOT deposit a single cent more into a system that is already failing to pay me.

I would like to confirm that this issue began on April 23rd and has persisted for over 18 days. Melbet should not resort to this unreasonable excuse of technical issues to withhold my money.

Dear Vanndeth, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Karla,

I have already replied via email, but I want to update this public thread to expose Melbet's systematic misconduct.

To answer your questions: I have passed full KYC, played Casino games with zero bonuses, and managed to withdraw $3,000 previously ONLY after putting massive public pressure and legal threats on them.

However, regarding the remaining $1,220.77, Melbet has used a disgusting stalling tactic that has lasted since April 23rd. Their Complaints Team recently claimed it was just an 'intermittent provider issue,' yet they rejected my attempts 4 more times consecutively last night.

This is a known predatory industry practice. They intentionally delay legitimate withdrawals for weeks to inflict psychological fatigue on the player, hoping the player will give up and lose the funds back to the casino. Due to the immense frustration caused by their constant rejections, I unfortunately played through the remaining balance.

Please mark this case as closed, but I highly urge Casino Guru to deduct reputation points from Melbet for using deliberate payment obstruction as a tool to manipulate player behavior. Thank you for your support.

Dear Vanndeth,

Thank you for your patience and for all the information and evidence you provided throughout this complaint process. I also appreciate your cooperation and detailed explanations regarding the issue. Some of the communication and attachments you shared contain personal or sensitive information, therefore I need to keep part of the case private.

As you confirmed that the remaining balance has already been played through and requested closure of the complaint, I will now proceed with closing this case.

I am sorry to hear about your negative experience and understand your frustration regarding the repeated withdrawal issues and delays you encountered.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot:https://www.trustpilot.com/evaluate/casino.guru

Your honest review and feedback help us improve our services and may also help other players in similar situations.

Thank you once again for your patience and cooperation.

Karla M.