Mega Dice Casino - Player’s withdrawal has been delayed.

Dear Oliver_Oliver,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Mega Dice Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please confirm whether you have passed the KYC verification process?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Is your player's account fully accessible to you, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Katarina,

I have passed all the KYC requirements and proof of address. My identity was verified on the 5/5/2025 and my address was verified on the 8/5/2025. I had successful withdrawals and deposits since being fully verified.

The games I play are baccarat and blackjack.

My account is still fully accessible and I am still able to play live casino games and slots etc.

Kind regards,

Oliver

Hello there,

After 20 days with no news megadice was made aware of my case here and at trustpilot. The casino, megadice, contacted me personally via email and requested "source of funds" documents. I submitted bank statements showing my savings account and they immediately processed the withdrawal of $17,589 USDT to my account.

I suspect if it wasn’t for these online reviews a solution wouldn’t not of been achieved.

Dear Oliver_Oliver,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Thank you.

Best regards,

Katarina Duboak

Casino.Guru