Mega Dice Casino - Player's deposit is missing.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits using this payment method?
• Could you please share a screenshot from the casino's cashier showing the payment instructions related to this payment method?
• Is the deposit recorded under any status in the casino? Would yuu be able to share a screenshot?
• Could you please share with me your communication with the casino when you attempted to contact them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have put everything you asked for in there I messaged them on the live chats but those have disappeared and they weren't even trying anything. It was my first time depositing into this. It says deposit I clicked it then xrp then it showed the QR code for the address did that and there saying they didn't get it and my coinspot says the transaction was successful.

Thanks for your reply.

• Kindly go to your player's account cashier section, and when attempting to make a deposit, take a screenshot of the payment information the casino provides, including the QR code.
• In the deposit history found in your player's profile, is the deposit attempt recorded under any status in the casino? Would you be able to share a screenshot?

My email is tomas@caisno.guru

I apologize for the inconvenience. Thanks in advance for your cooperation.

and there's no history they say on there side but my coinspot people say it was successful

Thanks for the explanation.

• On desktop, I found the deposit history in this section. Kindly provide a relevant screenshot of the transaction, including the date and status.

• Kindly confirm that you entered the payment information with the appropriate destination tag when depositing money:

Looking forward to your reply.

Dear dazzzaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru