The player from Australia encounters issues depositing approximately 98.87 XRP into their casino account. Despite the transaction being confirmed on the XRP Ledger and providing the necessary details to Mega Dice support via email, he has not received any response or credited amount to his account.
Mega Dice Casino - Player's deposit is missing.
Opened
Current status
Waiting for player to reply
6d 23h 9m 15s
Mega Dice Casino
Safety Index 4.0 LowCase summary
Discussion
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Public
51 minutes ago
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Public
Public
51 minutes ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous successful deposits using this payment method?
- Could you please share a screenshot from the casino's cashier showing the payment instructions related to this payment method?
- Is the deposit recorded under any status in the casino? Would yuu be able to share a screenshot?
- Could you please share with me your communication with the casino when you attempted to contact them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
