The player from Spain faces difficulties withdrawing $500 from the casino after their account was closed following a verified ID submission. Despite contacting the casino for clarification on the closure, they encounter blocked communication and additional obstacles.
Mega Dice Casino - Player’s account has been closed.
Opened
Current status
Waiting for player to reply
6d 23h 1m 11s
Mega Dice Casino
Safety Index 4.0 LowCase summary
Discussion
Public
Public
2 days ago
Translation
I made a withdrawal of 0.15 bnb, about $70. They asked me to send my ID for verification, then sent me an email saying it was verified and I could withdraw without issue. When I requested a second withdrawal, they closed my account (minutes after telling me it was verified). I contacted them directly via email, stating that I hadn't violated any of their terms and asking them to specify which one I had. They then blocked my emails. I wrote to them from another email address, and they created more obstacles to avoid paying me the $500 they still owe me.
Automatic translation:
Public
Public
59 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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59 minutes ago
Dear inforj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long you were a player at the casino (approximate date of registration)?
- When you passed account verification, which documents were you asked to provide during the process?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
