The player from Spain reported that Megadice had closed his account 15 days earlier without notice, and he had 72,000 USDT remaining in the account. Despite sending emails and using live chat, he received no response, and the chat was closed when he tried to voice his concerns. The player claimed that the casino had sent his funds to a wallet that was not his, despite him providing proof that the correct wallet was known to the casino. We contacted the casino multiple times without success, and due to the lack of cooperation and the casino's questionable licensing, the complaint was marked as unresolved. The player was advised to consider legal action and was informed that he could submit a complaint to the Curaçao Gaming Authority, although player protection was limited.
Mega Dice Casino - Player’s account has been closed.
No reaction
Black points: 9,934
Amount: 72,000 USD₮
Mega Dice Casino
Safety Index:LowCase summary
hello, guys im devastated, megadice 15 days ago was closed my account without notice or something, i have inside 72.000 usdt.
I send emails and they are not responding to any mail..
even in live chat, they ignore me, they close the chat at the same time i say something..
please i need your help.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Translation
Thank you so much Kristina for answering.
He focused on casinos, specifically almost all of it on baccarat.
Yes, of course I passed both the identity and proof of residence verification.
earnings without active bonus.
TranslationOn the other hand, here I leave you refutable proof that they do not currently have an active license as they claim from Curaçao Gaming.
Could you please clarify how you know which address the funds were transferred to? Did the casino give you this information?
Can you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
TranslationHello Casinoguru and Megadice team, here is the irrefutable proof that Megadice knows perfectly well which address the erroneous withdrawal was made to, and consequently, knows perfectly well which is my USDT wallet.
You will see that the item selected in red is YOUR wallet where I deposited on your website into my account.
And in yellow you will see the payments they made to me before scamming me with the final payment.
MegaDice, I'm reporting this to a lot of people, I suggest you investigate this scam and find a solution, I have everything fully documented.
You know perfectly well that the funds have been paid to a wallet that is not mine, and yet you do not acknowledge it.
Admit it once and for all and pay me in MY ONLY WALLET, and from where I made ALL my deposits.
TranslationKristina, can you please give me support so that Megadice responds?
I noticed that you informed the casino that the funds were transferred to another account. Have you received any response to this message? If so, can you post a screenshot here or send it to my email address?
TranslationHere's the proof I forgot to attach: a screenshot. In it, you can see how they send the money to a wallet I NEVER used for deposits, withdrawals, or anything else.
THAT is THEIR wallet and they are scamming me, all the other evidence is above, blockchain transactions etc.
Dear mortadelo
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Kristina
TranslationI've been waiting for 5 days now, when is Michal going to contact me?
Come on, please, we're talking about more than $74,000
Hello mortadelo,
I'm Michal, and I have taken over your complaint. I apologise for taking over your complaint a bit later than expected. I understand how important timely communication is, and I appreciate your patience. Please keep in mind that we manage over a thousand player complaints every month, which sometimes makes it challenging to respond as quickly as we’d prefer. Even so, I have ensured that all responses remain within the designated timeframe outlined in your complaint resolution rules (How We Resolve Casino Complaints and Why | Casino Guru)
I have looked into this case, and I will reach out to the casino to gain further insight into this issue and explore how I might be able to assist.
We would like to invite Mega Dice Casino to join the conversation.
Dear Mega Dice Casino,
Can you please provide a more detailed clarification on why the payment was sent to a wallet that the player claims is not theirs and not the same wallet they use to make the deposits?
If there are any pertinent details regarding this matter that cannot be disclosed publicly, please do not hesitate to send them directly to me at michal.k@casino.guru.
Translation@megadice casino, I hope that whatever you're going to reply, if you have the decency to reply at all, you'll do so with refutable proof.
of images where I supposedly tell you where to send me the funds, which never happens.
I was never asked, and you paid the money wherever you wanted.
TranslationIt seems that Megadice doesn't care; it's clear they're scamming me because they're ignoring my calls. I'm already in contact with a lawyer in Curaçao to send them a demand letter, and if they still don't respond, I'll take legal action in Curaçao against their license provider.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dear mortadelo,
I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.
Regrettably for your jurisdiction (Spain), the casino seems to operate without a valid and reputable gaming license and is only mentioning "The website Megadice.com is operated by EOD Code SRL, a duly registered company in accordance with the laws of the Republic of Costa Rica with Corporate Id. No. 3-101-910." as you already point out.
Since there is basically no player protection in Costa Rica, there is sadly no authority you can turn to apart from the court.
This being said, megadice.com is operating in most jurisdictions under a license by the Curaçao Gaming Authority (CGA). You can submit a complaint to the CGA via email at complaints@cga.cw. Although the CGA does not officially handle disputes between players and gaming operators, they still might be able to help, so it is worth a try. You might find our article How to submit a complaint to a regulator | Casino Guru useful.
Please let me know if and how they responded at michal.k@casino.guru if you try this option.
I am sorry I could not be of more help on this occasion.
Best regards,
Michal
Casino Guru
