The player from Slovenia lodged a formal complaint regarding the unexpected closure of his MegaDice Casino account, which occurred on June 20, 2025, with a balance of €1500. Despite verification and compliance with documentation requests, he did not receive any explanation for the closure or a refund of his funds. The Complaints Team was unable to proceed with the investigation or provide solutions due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed at that time, but the player retained the option to reopen it in the future.
Mega Dice Casino - Player's account has been closed without explanation.
Closed
Our verdict
Player stopped responding
Amount: €1,500
Mega Dice Casino
Safety Index:Below averageCase summary
Discussion
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5 months ago
Dear arcSSS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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5 months ago
Hi,
I played mostly slot games with some live games (blackjack, baccarat).
I passed ID verification and POA verification. After my POA was confirmed, I couldn't login anymore.
I didn't use any bonuses. I accumulated my winnings only with play.
Thank you and I hope this will get resolved.
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5 months ago
Dear arcSSS,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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4 months ago
Dear arcSSS,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
