The player from the Netherlands had won 3,280 euros, but the winnings were not credited to his account. The player did not respond to repeated requests for additional information and evidence needed for further investigation. Due to the lack of communication, the complaint was closed at that time. The player could have reopened the complaint in the future if he chose to provide the necessary details. We remained available to assist if the player resumed contact.
Mega.Bet Casino - Player’s winnings are confiscated.
Closed
Our verdict
Player stopped responding
Amount: €3,280
Mega.Bet Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega.Bet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- According to the screenshots you provided, the winnings from the bets were credited to your player's balance and lost due to gaming activity.
- Have you checked your gaming activity on your player's account?
- Is there any evidence to contradict the explanation you received from support?
- Send evidence to my email at tomas@casino.guru, or post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 month ago
Dear noamenbachar,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
