Mega.Bet Casino - Pelaajan voitot takavarikoidaan.

Won 3 bets in sport. Don’t pay out to me.

3280 euro in Total.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega.Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• According to the screenshots you provided, the winnings from the bets were credited to your player's balance and lost due to gaming activity.
• Have you checked your gaming activity on your player's account?
• Is there any evidence to contradict the explanation you received from support?
• Send evidence to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear noamenbachar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru