Mega.Bet Casino - Player’s account has been closed with funds confiscated.

I would like to submit a complaint against Mega.bet regarding an unfair account closure and confiscation of my funds. I confirm that I played on Mega.bet honestly and in good faith. I don't have multiply accounts, but they blocked me because of VPN. I am located in Russia and it is allowed to register there for Russians. But my internet provider blocks their website and i asked at support and MADE a SCREENSHOT if i can play from Russia, they allowed it to me. All bets were placed manually using my own funds. I even had 1 completed withdrawal without any questions... But on 2nd January 2026, I requested 2 withdrawals of 75 TON and 88 TON(crypto), also i had about 150-160 TON at my balance also. Shortly after submitting the withdrawal request, my account was blocked and later permanently terminated. My deposits were accepted and betting activity was allowed without issues. Action was taken only after I requested a withdrawal, which raises serious concerns about unfair and non-transparent practices. I contacted Mega.bet support and asked for clarification, but they said that they closed account for VPN usage and i will get nothing. I believe this is an unjustified confiscation of legitimate funds based solely on suspicion and vague terms. I respectfully request Trustpilot’s assistance in reviewing this case and helping reach a fair resolution.

Disputed amount: about 300 ton or 450€

I am a crypto and betting influencer with 37k followers, i just want to get my money back!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you provided all the information truthfully during the registration process?
• Have you passed the KYC verification?
• Could you please advise on your deposit history in this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Yes, account is mine, i put a right info while registration. I didn't pass KYC with them, they didn't ask me for that. I even withdrew my money once to TON(crypto). I can't log into my account because it is blocked. But i can send screenshots if you need

Dear lysenko_semen, thank you for your response. Could you please attach the evidence you have mentioned?

Thank you in advance for your cooperation.

1 withdrawal was successful, but after 2 declined and account close+ already had money on my balance

Dear lysenko_semen, thank you for your response. Have you reached out to the casino's customer support in relation to this issue? If so, have they provided any explanation?

Feel free to forward any relevant communication to my email address. You can reach me at attila.g@casino.guru.

Thank you for your patience and cooperation.

Dear lysenko_semen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of lysenko_semen. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear lysenko_semen, could you please update us on the status of your account? Thank you in advance for your reply.

They told me that I broke terms and conditions because of vpn usage and closed my account. Do you know who gave them a licence, maybe I have to contact them? Because they are cheating people and stealing money

I asked if players from Russia are allowed to deposit by crypto using your site, you answered positively. So, how could i register and make bets??? Why do you accept players from Russia, if our internet providers ban your domain, and you don't have a mirror? It is just the case of scam by you, you better give my money back and we close this issue

. You even didn't ask me for any verificatyions, just close account and steal 450 euro! I am living near Finland(100km max), St.Petersburg, not like at your screenshot!

Hello everyone,

Thank you, Mega.Bet Casino Team, for providing the required evidence and detailed explanation.

Lysenko_semen, I reviewed all the available information, and I am afraid we are unable to provide further assistance. By accessing the website with a VPN, you breached the casino's General T&Cs:

3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

4.1.4. As part of our compliance and security measures, all users are required to provide their official country of residence during registration. If any unusual activity is detected that raises suspicion of fraudulent behavior, or if it is determined that the information provided is inaccurate, misleading, or inconsistent with the documents submitted, we reserve the right to automatically block your account without prior notice. This applies regardless of whether fraudulent activity is evident, as maintaining accurate and truthful records is essential to the integrity and security of our platform. Consequently, the user forfeits any remaining funds which shall be non-refundable. The user hereby waives any claims, demands, or rights to a refund arising from such suspension or termination.

We believe the casino acted in compliance with its T&Cs. Players are generally prohibited from hiding their current location by most online casinos, and unfortunately, we are not in a position to deviate from industry standards here. I can only recommend that you always discuss the option of accessing the website using a VPN with the casino and only play from allowed countries.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila