The player from Romania has his account closed by MaxBet.ro, leading to the cancellation of his winnings amounting to 28,000.04 RON. He requests clarification on the alleged violations that resulted in the closure, given that his previous withdrawals were approved without issues. He seeks a thorough review of his case, along with the recovery of his remaining funds.
MaxBet Casino RO - Player's account has been closed with canceled winnings.
Opened
Current status
Waiting for Casino Guru to reply
5d 22h 19m 7s
MaxBet Casino RO
Safety Index:HighCase summary
Discussion
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
