Mania Casino - Player's withdrawal is delayed.

I’ve been waiting two and bit weeks for my withdrawals in which they are hiding behind verification which I sent in a month ago. Each time I get in contact with support they say they will raise it to the department but I never hear anything. Have waited long enough and am now tempted to go to court for my money as this is a disgusting service from them. All my emails get ignored and the service agents on the site say they can’t help.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used any VPN or IP-masking software to alter your actual location while accessing the casino website?
• Have you provided all your personal information correctly, including your address and country of residence?
• Which documents did you send to the casino for the verification of your account? Have any of your documents been reviewed and approved by the relevant department yet?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika