Magnumbet Casino - Player experiences withdrawal delays and verification issues.

Verification abuse and withdrawal delay – MagnumBet

My name is Iordanescu Marian Ionut and I have an account on MagnumBet (username: iordanescum).

I successfully withdrew 1500 RON previously without any issue. However, when I requested another withdrawal of 1500 RON, my account suddenly required additional verification.

I have submitted all requested documents multiple times:

ID card (multiple different photos, different angles and backgrounds)

Bank card (front and back)

Despite this, all my documents were repeatedly rejected without a clear or valid explanation.

The support team keeps repeating that I uploaded "the same photo", which is not true. I have uploaded at least 4 different photos. When I asked for the exact reason (quality, blur, reflection, etc.), they refused to provide a specific answer and kept giving generic responses.

This behavior makes it impossible for me to complete verification and withdraw my funds.

I believe this is an intentional delay tactic and unfair treatment, especially since my previous withdrawal was approved without issues.

I request:

A clear explanation for document rejection

Proper verification of my account

Immediate processing of my withdrawal

I can provide screenshots of all communication and uploaded documents.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magnumbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share the most recent submission of the document that was refused?
• Does the casino use a third-party service to conduct the verification, to your knowledge? Which party provided you with feedback that your documents are being rejected?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas