Magius Casino - Withdrawal of player's winnings has been delayed.

GOOD MORNING I AM VOLODYMYR. MY PROBLEM WITHDRAWAL FROM CASINO MAGIUS3.COM, THE DGA HAS NOT BEEN ABLE TO TAKE MY MONEY FOR 9 DAYS. 3 WITHDRAWALS OF 500 EUROS IN TOTAL 1500 CE WON IN CASINO SUPER STAKE 5000X. FIRST WITHDRAWAL MADE 29.05 SECOND 30.05. AND THIRD 31.05. UNTIL NOW CASINO MAGIUS ASSISTANCE AND SUPPORT ALWAYS TALK AND COPY THE SAME THINGS. WE CANNOT PROCESS MANY WITHDRAWALS OR I DON'T WANT TO PAY YOU CUSTOMERS. IT'S A NOBLE PROBLEM FOR YEARS. BUT I WANT TO RESOLVE THE PROBLEM AND GET MY FUNDS WITHDRAWN. BECAUSE I ALSO SPENT AND DEPOSITED SO MUCH

Dear v1o9lo7myr9,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning IF they do these things they do not have to write that withdrawals in 3-5 days, otherwise customers will be embarrassed. They separate writings 10-20 days, I do not accept playing with Magius casino. They do it with everyone like this I am not the first and last

Unserious people only make poor budgieMagius at 000. Don't play because they never pay winnings. Attention

Dear v1o9lo7myr9,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning. NO MY MONEY NOT RECEIVED UNTIL TODAY MORNING 1500 EURO ALWAYS IN PROCESSING. Strange though. Thanks if you solve the problem

Dear v1o9lo7myr9, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good morning Sunday I wrote an email for you for my problem withdrawing 1500 euros at Magius casino. If you still need some documents, tell me or write. Everything is in order on my part. Winnings accumulated without any bonus. Only with my deposits with Elovut card, registered in my name and surname. Regular

Good morning. TODAY MORNING SUNDAY 15.06.2025 MY WITHDRAWALS 1500 EUROS HAVE STRANGELY ARRIVED. THANK YOU SO MUCH DOMINICA FOR YOUR COLABORATION

Dear v1o9lo7myr9,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika Lakotova

Casino.Guru