The player from the United Kingdom faced issues with three pending withdrawals that had not been approved for two weeks. Despite multiple contacts with support, he received only generic responses and felt that the casino was deliberately withholding his funds, with a total of 41,000 locked in his account. The Complaints Team was unable to proceed with the investigation due to a lack of response from him, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future should he choose to resume communication.
Magius Casino - Player’s withdrawals are delayed and funds are locked.
Closed
Our verdict
Player stopped responding
Amount: £1,500
Magius Casino
Safety Index 7.4 Above averageCase summary
Discussion
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8 months ago
I have 3 withdrawals pending and the 1st been made on the 12/09/2025 and none of them are getting approved, I contacted support several times and each time I would get the same copy paste answer as the financial team it's working hard and I should be patient and wait and they say they can't give you any more information I also been told to contact them by email but no one would answer.
I genuinely think they want me to lose the money or keep my money stuck forever as you can't do more than 3 withdrawals and each one can't be more than 500 so I have 3 of them pending and 41.000 locked in the account.
This company refuses to pay out to make either lose the money or give up one them must be my worst experience with a casino
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8 months ago
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Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Magius Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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7 months ago
Dear Panda2798,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
