Magius Casino - Player’s withdrawal requests are delayed.

Good morning. I’m here to file a complaint. Magius Casino has three pending withdrawals so far, and nothing has happened. The chat support always says the same thing. They need to stop this nonsense and be transparent with the players.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested these withdrawals?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Good afternoon. I've already received €1,500; I'm still missing €2,300.

Thank you for the update. I’m glad to hear that you have received €1,500. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Your screenshot shows three pending withdrawals of €500 each, totalling €1,500. Do I understand correctly that these three withdrawals were successfully processed?
• Could you please clarify the remaining disputed amount?
• Do you currently have any pending withdrawal requests? If you do, on what exact date did you request them?

Thank you in advance for your reply.

Dear Famara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru