HomeComplaintsMagius Casino - Player’s withdrawal requests are delayed.

Magius Casino - Player’s withdrawal requests are delayed.

Opened
Current status

Waiting for player to reply

6d 22h 50m 6s

Magius Casino
Safety Index 7.1 Above average

Case summary

The player from Portugal has three pending withdrawals at Magius Casino and is frustrated with the lack of progress and unhelpful responses from chat support.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 05 Sep 2026
Public
Public
2 days ago
ptTranslationgb

Good morning. I’m here to file a complaint. Magius Casino has three pending withdrawals so far, and nothing has happened. The chat support always says the same thing. They need to stop this nonsense and be transparent with the players.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested these withdrawals?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina


Famara has 6d 22h 50m 6s to reply

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