The player from the Netherlands faced issues after withdrawing €7,000 from Magius Casino, as his VIP level dropped from 5 to 1, limiting further withdrawals to €7,000 per month. With €2,000 remaining in his account, he was frustrated by what he perceived as unfair treatment despite high betting activity. We reviewed the case and concluded that the casino's decision regarding VIP status and withdrawal limits fell within its proprietary policies, which we did not have the authority to challenge. Consequently, the complaint was closed as unjustified. The player acknowledged this resolution and agreed to close the matter.
Magius Casino - Player’s withdrawal is restricted due to VIP level drop.
Closed
Our verdict
Other
Amount: €1,900
Magius Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
I play for a few months at magius casino. Around december i made it to vip level 5. (Vip level is based on activity, deposits and withdraws)
in the last weeks i played so much that i had a lot of deposits and withdraws. But after withdrawing €7000 my vip level dropped from 5 to 1. I received the €7000 but there is still €2000 in my account.
i cant withdraw the last €2000 because as vip level 1 the maximum monthly withdraw is €7000 (for vip level 5=€20.000)
what is completely going wrong here?They let you think you can withdraw €20.000. But after withdrawing €7.000 your vip level drops to level 1 and reach limit. I think this is really unfair, while my betting volume is insane high.
there is no posibility to withdraw more then 7k in a month. They just drop your vip level.
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3 weeks ago
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3 weeks ago
Dear d1574gamble,
Thank you very much for submitting your complaint. I’m very sorry to hear about your issue.
While we understand your disappointment regarding your casino VIP status, we regret to inform you that we are unable to intervene in the casino's decision. Each establishment maintains its own proprietary VIP tier structure, and we respect their autonomy in determining the criteria for advancement or demotion. This position is consistent with our policy of non-interference in promotional offer decisions. The casino retains the sole discretion to categorize players and establish the requirements for each classification.
Please let me know if there is any additional information I may have overlooked, but I’m afraid I will have to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Attila
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2 weeks ago
Dear d1574gamble,
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Attila
