The player from Italy has requested a withdrawal of €1,500 from Magius.com, but the funds are blocked, and the platform is citing KYC verification without a clear timeline. Although he submitted all required documents, he believes the delays are unfair practices to avoid payment.
Magius Casino - Player’s withdrawal is delayed and account is under review.
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Waiting for Casino Guru to reply
5d 3h 52m 1s
Magius Casino
Safety Index:Above averageCase summary
Discussion
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Public
5 days ago
Translation
I would like to file a complaint against Magius.com.
I deposited a small amount (€150) and initially received a few withdrawals of €500 each for a total of €1500, which made me believe the platform was reliable.
However, when I tried to withdraw a larger amount, my withdrawals were blocked. I currently have €1,500 pending.
The platform required KYC verification. I provided all the required documents, including proof of residence and an original PDF bank statement.
Despite this, the platform continues to delay the process indefinitely, claiming that my account is "under review" without providing any clear timeline or explanation.
I believe this is an unfair practice aimed at delaying or avoiding payments.
I am requesting assistance to resolve this issue and receive my pending withdrawals.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
- Have you passed the full KYC verification, or has the casino not yet informed you about the outcome of your verification process?
- When was the last time you uploaded an identity document to the casino for verification?
- Have you been asked to re-upload any documents because they could not be approved during KYC?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
