The player from Poland had been waiting for two weeks for his withdrawal to be processed, despite multiple inquiries via live chat and emails to support. He received repeated assurances that his request was a priority, but it remained in verification. The issue was resolved after the player confirmed that he had passed the KYC verification and had made successful withdrawals before. The complaint was marked as resolved, and the player was thanked for his cooperation.
Magius Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €70
Magius Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
I asked by live chat maybe 10 times and send emails to support an I received always same answer You are priority for our finace department but withdrwal is still in verification after 2 weeks ( 10 working days ) and I have second request 7 working days same still in verication. Please help me got my money.
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8 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Magius Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share a screenshot of your withdrawal requests?
- Have you made any successful withdrawals before using the same payment method?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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8 months ago
Dear camaro42,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear camaro42,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Natalia
