Magius Casino - Player's withdrawal is delayed.

Ik wacht al sinds 13 juli op mijn uitbetaling. De chats met de klantenservice geven telkens hetzelfde antwoord. Ik wil gewoon mijn geld.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hoi,

nee dit was mijn eerste uitbetaling. Op de site staat dat mijn account geverifieerd is.

ook is de winst niet behaald door middel van een bonus.

groetjes,

mendy

dit zijn de antwoorden die ik blijf krijgen. Er staat ondertussen 900 euro in de wachtrij om uitbetaald te worden en er komt maar niks

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello mendydegroot1160,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

I would like to request the presence of a representative from the casino in this conversation.

 

Dear Magius Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

Good afternoon, Thanks for your message. I hope they'll provide information soon. I contacted customer service again today, but they told me again that the finance department is very busy. Kind regards, Mendy

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mendydegroot1160,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila