The player from Greece had requested a withdrawal of 1000 euros three weeks ago, following a successful session with a welcome bonus. Despite multiple conversations with live support assuring her that the withdrawal was prioritized, she had still been waiting for the funds to arrive. The issue was resolved, and the player confirmed that the withdrawal had been successfully processed. The complaint was marked as 'Resolved' in our system.
Magius Casino - Player's withdrawal has been delayed for 4 weeks.
Resolved
Our verdict
Case closed
Amount: €1,000
Magius Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
7 months ago
Translation
Hello. I registered with this company, deposited 40 euros and played the welcome bonus and after a while I managed to win some money. I reached the bonus of 100% and played a lot of the winnings and withdrew 1000 euros. I withdrew on August 14 and the money has not arrived yet. I have also spoken to live support and they keep telling me to be patient and that the money will arrive. I was patient but I think 3 weeks is a long time and now it is almost 4 weeks. This is the first time I have waited so long. Live support tells me that they have sent ready-made ones to give priority but they have been doing it since the 2nd week I sent them and more.
Automatic translation:
Public
Public
7 months ago
Dear lizken,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Magius Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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Public
Public
7 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear lizken,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
