The player from the United Kingdom requested a withdrawal two weeks ago, receiving confirmation on February 14th that it was processed, but he has yet to receive the funds. Despite attempts to contact the casino through emails and live chat, he encounters repeated apologies without resolution.
Magius Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
4d 8h 1m 39s
Magius Casino
Safety Index:Above averageCase summary
Discussion
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5 days ago
Got confirmation on 14 th February to say withdrawal processed and allow 3 working days. 14 days later still no money. Ignore all emails and live chat say sorry and will receive an email . They have no intention of paying
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3 days ago
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3 days ago
Dear Swalescaff,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
