Magius Casino - Player’s winnings haven’t been received yet.

There is £1,600 in the pipeline, which I'm asking for from Saturday. And £11,600 for the account separately. I sent all the documents. My bank card, selfie, passport, everything. And everything is still the same as it was before. I asked the chat many times.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The problem is that they don't want to accept my KYC, they always come up with something.Here you can see how many are stuck in the Mágus casino. I can't do anything. It still shows that it is under review. bit next day I have to start against all the .process.

azért tettem ki ezt a chat beszélgetését bizonyítéknak.

Updated. 08/20/2025/ 19:00 Today a uploaded my tenancy. And accepted. Uploaded the drivewin licence.and my debit card. . Waiting for approval.

Today updated, 21/08/2025 I uploaded my debit card how.i use to deposit.rejected .the asking again.i sent today again.i waiting for approval.

Update 21/08/2025 10:48 am look tehy com back again with someone Fraud question. Lok what they Replay,

The asking me to send my crypto wallet transaction proves.chek on Blockchain. They Also asked to send my debit cards for maybe 3 times , each time 3 days cost. They asked me to send my passport I sent 2 times. Each time again 3 days wait time.theh asked me to send my proof off address and not accepted Bank statement as well. What they need more? Look proffe off deposit using same deposit card.ad they asked 3 times. Look deposit proves.

Update 21/08/2025 19:00 pm. They asking mental send this .against.

. people can you see it now how they are acting scammers like professionals. But also look it prove I made many times deposit.the Crypto never asking from where you have. It not normal

Today 21/08 the closed my live chat on the pages. No reason.

I have to go to my bank on Monday and ask for charge back for the last 45 days deposited before I have a lot of probe to prove they are Scammers for Shure.

Today update 22/08/2025 07:00 dokumented. if got back again from being. Look example what they are doing. They don't mention what dokuments. Or in stupid.What kind of dokuments needs anyone? As you can see on picture? By the way this same picture I seen 3 times. Each time 3 days later answer.

Update they asking for this

.and I sent to the. this it all.what they want more? Plus I sent a pdf format full version. I proved long time ago yous don't want to pay me that all.and the Chat are blocked.

Update 08/23/2025 . 04:13 am.

after sent all Now there is proof that I gave them the right criteria. You can see 4 pages of proof.

Update

stil waiting from yestardey sent proofe of rippe xrp tranzaction prof for waht they asking for , how you can see it on screenshot format and pdf original last 30 days tranzaction histori prof.All the other documents, like passport, card, and proof, I won’t post here because they’re too sensitive — but please take it as if I’ve already sent them many times."

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika