Magius Casino - Player’s winnings haven’t been received yet.

3 pending withdrawals for 500 each, requested on 16/06, 17/06 and 18/06.

Multiple contact attempts to the casino via email and chat have resulted in no action, but standard responses saying that there is a delay and no further information, no one willing to assist.

Dear Smsmsmsm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

tomorrow is the 14th day since it was requested, the casino are citing delays in the financial dept, they are way outside of the advertised 3 days now - image attached to show account does not require verification.

Thank you

Dear Smsmsmsm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there,

no update, none of the withdrawal requests have been actioned.

thank you

2/3 of the pending withdrawals were processed by the casino today.

I'm glad to hear that you received at least some of your winnings. Am I correct in understanding that currently, you are waiting for one more withdrawal requested on June 18?

Yes that’s it. No update today.

Thank you very much, Smsmsmsm, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I closed the account since - they are the worst to deal with. Close the complaint, but any other user should be made aware of their behaviour.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.