Magius Casino - Player’s winnings are delayed.

I won the Jackpot over 2 months ago and have just $2000 and that was 2 different transactions and days.

everyday I email them, multiple times to no avail. It the same reply every time.

Thank you for your patience and understanding. Far crack, none of that let.

Dear Melvis,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Magius Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a player at this casino?
• Can you access your player's account?
• Have you passed the verification process?
• Is the amount of AUD 65,000, pertaining to the disputed transaction, the sum you are attempting to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Just a few months before I won.

Yes

They are even taking forever to do that.

And I’m not trying to withdraw anymore than the limit.

Thank you.

I’ve won $63,000 and have only received $2000.. That $2000 was in 2 seperate payment. Everything I send or request sits as "under review".

Dear Melvis,

thank you for your messages.

• What documents have you already provided for your KYC verification process, please?
• Have you played with bonus or free spins?
• What games have you played, please?

Looking forward to your reply.

Katarina

Dear Melvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru

We’ve reopened this complaint at the request of Melvis. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Melvis,

in order to proceed with your complaint, kindly answer these questions:

• What documents have you already provided for your KYC verification process, please?
• Have you played with bonus or free spins?
• What games have you played, please?

Looking forward to your reply.

Katarina

Dear Melvis,

We are extending the timer by 3 days. Please, be aware that in case you fail to respond in the given time frame or do not require further assistance, we will reject the complaint.

The jackpot was 63,000 and they have payed me just 2,000. I’ve supplied license Medicare bank card.

everyday I email them sometimes they reply sometimes they don’t??

please help.

Dear Melvis,

thank you for your reply.

Have there been any subsequent withdrawals since our last communication?

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear Melvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru