The player from Quebec had completed the necessary tasks to claim a $300 reward but was encountering an issue where the casino's system inaccurately showed that she only had 2 out of 10 collection cards, despite all boxes being checked off. The casino had been stating since mid-June that they were fixing this issue. We asked for clarification about the card collection progress and the last casino update, but no reply was received. Due to the lack of response, we were unable to investigate further and the complaint was now closed.
Magius Casino - Player's reward has been delayed.
Closed
Our verdict
Player stopped responding
Amount: C$300
Magius Casino
Safety Index 7.1 Above averageCase summary
Discussion
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3 weeks ago
I collected 10 out of 10 of the collection cards and am supposed to get 300$ but they’ve been saying they’re fixing it since mid June ! Fixing the fact that it says I only have 2 out of 10 but clearly all the boxes are checked off
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you completed any other card collections at this casino?
- Have you received any notifications or email confirmations stating that you fulfilled all the requirements to collect each of the cards in the collection?
- When did you first notice the bug affecting your card collection? Did the progress bar glitch immediately after you collected the second card?
- When was the last time the casino communicated with you regarding a fix for the issue affecting your card collection?
- Have you experienced any similar issues at this casino in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Ranialm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
