Magius Casino - Player's reward has been delayed.

I collected 10 out of 10 of the collection cards and am supposed to get 300$ but they’ve been saying they’re fixing it since mid June ! Fixing the fact that it says I only have 2 out of 10 but clearly all the boxes are checked off

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed any other card collections at this casino?
• Have you received any notifications or email confirmations stating that you fulfilled all the requirements to collect each of the cards in the collection?
• When did you first notice the bug affecting your card collection? Did the progress bar glitch immediately after you collected the second card?
• When was the last time the casino communicated with you regarding a fix for the issue affecting your card collection?
• Have you experienced any similar issues at this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika