The player from Spain states that she won €350 in a Super Stake Roulette game; however, the casino's system incorrectly processed her bet as a losing one. She has been seeking resolution for 17 days without receiving a response.
Magius Casino - Player's bet has been settled incorrectly.
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Current status
Waiting for player to reply
6d 22h 58m 1s
Magius Casino
Safety Index:Above averageCase summary
Discussion
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14 hours ago
Translation
The incident occurred on May 8, 2026, at 8:42:06 AM, when I placed a winning €5 bet on the number 0 x 100 in the Super Stake Roulette game (transaction ID: 399142750585). Your platform's system incorrectly processed the winnings, resulting in a discrepancy of €350.00 in my real balance.
I have been complaining for 17 consecutive days without any response from them.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Eva000,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?
Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
