The player from Spain faced an issue with her casino account, as it was under review after she made a deposit of 150 and lost 25. She was unable to log back in due to an error that closed the casino page. The Complaints Team clarified the difference between account closure and self-exclusion but could not assist with her refund request due to the absence of necessary documentation. Ultimately, the complaint was closed as the player decided to give up on providing the required emails for further assistance.
Magius Casino - Player's account is under review.
Closed
Our verdict
Insufficient evidence from player
Amount: €125
Magius Casino
Safety Index 7.4 Above averageCase summary
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