Magius Casino - Player believes that their withdrawal has been delayed.

Εχω κάνει ανάληψη 2 φορές από 500€

στις 18/09 σήμερα έχουμε 24/09 δηλαδή έχουν περάσει οι 3 μέρες που λένε ότι χρειάζεται και ακόμα τίποτα!

φαίνεται απάτη

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Δεν γίνετε να μου λέτε να περιμένω 14 μέρες για 2 αναλήψεις

κάτι πάει λάθος εδώ

Dear Thegreekmonster,

We are happy to confirm that your previous pending withdrawal from September 18, 2025, has been processed, and the money has been sent from our side on September 24, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards. 

We would also like to inform you that we will make every effort to assist you with your current pending withdrawal attempted on September 25, 2025, and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Magius team.

Για την τελευταία ανάληψη 25/09 έχουν περάσει 3 εργάσιμες και ακόμα τίποτα….

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

5η εργάσιμη ημέρα και ακόμα τίποτα!

Απατη ξεκάθαρα

και να παρα τα χρήματα μου με τέτοιες καθυστερήσεις που υπάρχουν το καζίνο δεν φαίνεται αξιόπιστο

Dear player, have you already provided the casino with any proof that you haven’t received the funds, such as a recent bank statement or transaction history?

Δεν νομίζω ότι χρειάζεται να στείλω τέτοια στοιχεία σε ένα καζίνο το οποίο μοιάζει να μην είναι και τόσο ασφαλή

Dear player, in cases like this, if the casino has already confirmed that the withdrawal was processed from their side, the only way to prove that the funds have not been received is by providing a recent bank statement or transaction history. Without this, it becomes very difficult to continue the investigation or hold the casino accountable.

Το θέμα είναι ότι το καζίνο αναφέρει ότι η ανάληψη είναι ακόμα υπό εξέταση

δεν έχει επιβεβαιωθεί κάτι από μεριά τους

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Magius Casino representative to join this conversation.

Dear Magius Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

25/09 ανάληψη ύψους 500€

ακόμα το αίτημα μου βρίσκεται υπό εξέταση

Dear Thegreekmonster,

We are pleased to inform you that your withdrawal of 500 EUR, has been successfully processed, and the funds were dispatched from our end on October 7, 2025.

The funds may take between 3 to 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

Magius team.

Dear Magius Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. I will keep this complaint open until player confirms that the withdrawals have been successfully processed.

Kind regards,

Dear Thegreekmonster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru