Magic Win Casino - Player's withdrawal remains delayed.

I am submitting this complaint regarding an unresolved withdrawal from MagicWin5.bet.

Summary

Casino: MagicWin5.bet

Withdrawal amount: £4,300

Withdrawal requested: 1 May 2026

Current status: "In Progress"

Timeline

I requested a withdrawal of £4,300 on 1 May 2026. Since then, the withdrawal has remained in "In Progress" status.

I have contacted live chat numerous times. On every occasion I have been given generic explanations such as "high withdrawal volume" and "thorough checks." No one has provided a specific explanation for the delay, confirmed what stage my withdrawal is at, or given an estimated payment date.

My identity verification (KYC) was completed during a previous withdrawal, and I have not been asked to provide any additional documents for this withdrawal.

I have successfully received withdrawals from this casino before. One previous withdrawal was delayed and eventually paid after I changed the withdrawal method to SEPA. For this withdrawal, I selected SEPA from the outset to the same account I deposited from, so the payment method should not be the issue.

I submitted a formal written complaint to the casino's customer support department, but I have received no response.

Complaint

My withdrawal has now been outstanding for more than two months. I have cooperated fully with all verification requirements, yet I have received no meaningful explanation for the continued delay.

I respectfully request that MagicWin either:

process my £4,300 withdrawal immediately; or

provide a clear written explanation of the specific reason for the delay, including confirmation of whether any further action is required from me and an expected payment date.

I am happy to provide screenshots of my withdrawal status, copies of my complaint email, and records of my conversations with live chat if required.

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Stay safe.

Dear Whizz, Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

• I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon.
• In the meantime, could you please specify what types of games you played to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

This information will help us document your case more thoroughly. Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika

They were accumulated with a slots only deposit bonus. The big 40 x wagering requirements were met.

Dear Whizz,

Thank you for your replies and your emails. Unfortunately, I would like to inform you that since this casino has 90+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.