Magic Win Casino - Player’s withdrawal is delayed.

I withdrew £3100 on the 12th September but still not had anything it just sais pending on my account ! It’s taking ages they email me back when I ask an I just get it will be reviewed between 7-21 days wich is far to long, I have since looked on reviews and it’s worrying me I won’t get my money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hi no this is my first withdrawal with them ! Everytime I ask they say it’s upto 21 business days to get my withdrawal but I am not feeling hopeful today is the 12th business day.. has anybody who has submitted a complaint with you been paid ? Thanks

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 90+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.