Magic Win Casino - Player's withdrawal is delayed.

I played on magic win 5.bet with no bonus ,I deposit several amounts, then I won 1150 pound ,I withdrew this amount on 1 June 26 ,I still haven't had this ,I keep getting the same email stating there is a back log and I will be prioritised, this is now nearly 3 months still no withdrawal has gone into my bank ,

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we have received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many cases submitted, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be to wait for your money and not have any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Dear Gayandmick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I have never had any payments from this site at all ,just repeated excuses

Any updates on my case yet thanks

Magic win have emailed me saying my withdrawal has been cancelled, due to security checks ..absolutely disgusting, please can you help here 🙏

Thank you for your reply. Unfortunately, I would like to inform you that since this casino has 90+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.