Magic Win Casino - Player's withdrawal is delayed.

I made a withdrawal on May 5th and received the usual automated response stating it would take 7–21 working days. We're now well past that timeframe.

The only updates I've received are automated replies saying the withdrawal is being processed and that an email has been sent to the finance department.

For context, I've been using the site for over two years and have never had any issues with withdrawals before. Previous withdrawals were typically processed within a week. The only difference this time is that the withdrawal amount is larger than my previous requests.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was your last successful withdrawal at Magic Win Casino?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise when was your last successful withdrawal at Magic Win Casino?

22/04/26 - £800

Could you please confirm that you have passed the KYC verification?

Yes.

Have you accumulated your winnings with or without an active bonus?

No

Could you please attach a screenshot of your pending withdrawal?

This is their latest response this morning, as I have been in touch with my bank regarding a chargeback as I believe this is fraud..

This was there response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gaz84uk,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila