Magic Win Casino - Player's withdrawal is delayed.

am writing this review to share my experience with MagicWin Casino regarding a withdrawal issue.

I requested a withdrawal of 900 € on 17 January. My account and all required documents were fully verified, which the casino confirmed by email. No additional documents or explanations have been requested from me.

Despite this, the withdrawal has remained "In progress" for weeks, with customer support only providing generic responses and no clear payment date. According to the casino’s own stated timeframe (up to 21 business days), this delay is excessive.

I have not been informed of any rule violations, bonus abuse, or other issues that would justify withholding the payment. I have complied with all terms and conditions.

At this point, I am simply requesting transparency and the processing of a legitimate withdrawal. I hope this review encourages the casino to resolve this matter properly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Darac123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for answering,

This is my first time trying to withdraw on this casino

My winnings were acumulated with bonus wich was wagered in all requirements.

Same as my profile is all verified

Dear Darac123, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify what type of bonus have you played with?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear Darac123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Darac123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila